Home 2014-2015 Morgan Community College Catalog 08-20-2014 COURSES Course Descriptions (Alphabetical) HPR-Health Professional Courses HPR 101 Customer Service in Healthcare
HPR 101 Customer Service in Healthcare
(30 lecture hours, 2 credits)
Introduces students to customer service theory and techniques specifically in the healthcare arena. This course will discuss therapeutic communication, conflict resolution and negotiation, as well as employee/employer relations. Exploration of diverse populations and cultural sensitivity will be addressed.
Added at MCC Fall 2010.
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