The MCC Alert system is used to transmit brief urgent messages related to emergencies or weather related closures to the college’s population as quickly as possible. The system will be in use at all MCC locations throughout the service area. Emergency notifications may include but are not limited to:
Fire Alarms
Bomb threats or other imminent violent threats
Building evacuations and lock downs
Biological or pandemic emergency notifications
Natural disasters
Power outages and utility failures resulting in an imminent threat
Closure due to declared civil emergency
Severe weather related closures
Students, full-time and part-time faculty, and MCC staff members will be notified by contact information stored in the MCC database (Banner). Notification will be made via e-mail, phone, and text messaging if it is enabled.
QUESTION: How do I add or change my phone number and e-mail address to receive MCC Alert messages?
ANSWER: Login to MyED (Self Service Banner) and make sure your personal information is correct. To add or change numbers for MCC Alert, click on the Your Alert System link and follow the on-screen instructions.
QUESTION: What contact data should I provide for MCC Alert?
ANSWER: MCC Alert allows you to store up to six phone numbers. The best emergency contact number is probably your cell phone. We are requesting that you provide the following:
1.Home Phone
2.Additional Phone #1
3.Additional Phone #2
4.Additional Phone #3
In addition, MCC Alert will send you e-mail notifications at your student e-mail address (please remember that you can have your student e-mail address forwarded to your personal e-mail address) and will send you a text message if you enable that option on your alert contact information.
QUESTION: I heard that my classmate received a phone/text message from MCC Alert but I did not. Why?
ANSWER: First, login to your MyED account and update your personal information. Then click on the Your Alert System link and add or change phone numbers by which you wish to be notified.
Note: Contact phone numbers and e-mail addresses are pulled from the information you have recorded in MyED (Banner). If you need assistance, please contact MCC Student Services or your center director.
QUESTION: I heard that my classmate received an e-mail message from MCC Alert but I did not. Why?
ANSWER: E-mail notifications are sent to a student’s assigned MCC e-mail account. To activate your student e-mail account, go to www.MorganCC.edu. (you have the option of forwarding your MCC e-mail to your personal e-mail account)
Note: For faculty and staff, e-mail notifications are sent to your pay advice e-mail accounts
Call Deliveries:
QUESTION: I received a message from MCC Alert but missed the information. What should I do?
ANSWER: To replay a message, press the (star) ¬key on your phone at any time.
QUESTION: I received the message on my answering machine but the machine cut it off. Why?
ANSWER: The system attempts to detect what type of response it is receiving on the other end of the line. In most cases, the system accurately detects an answering machine and the message plays correctly. In rare instances, the system incorrectly detects a live persona and starts to deliver the message prior to the start of the recording. In other cases, the answering machine allows only a limited time for recording.
QUESTION: I received the message on my cell phone but it kept looping/repeating. Why?
ANSWER: The system does its best to detect whether it has reached a live person or an answering machine. Sometimes when there is ambient noise, the system detects an answering machine. When this happens, it waits for a brief moment of silence before starting to play the message. If the environment is noisy, the recipient can simply use the mute feature on the cell phone or move to a quieter location to prevent the message from looping/repeating.
MCC Alert
