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Newsletter- March 2009

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About MCC - Accreditation/AQIP -  - Newsletter- March 2009

Project Update: Website Enhancement

An Interview with Mary Zorn

This month’s newsletter is all about the MCC website.  Action Project #9 is Website Enhancement. Here is what Project Team Leader Mary Zorn had to say in response to our questions:

What is the name of your project?

Web Enhancement (Marketing)

What is the purpose of your project?

(i.e., what is going to be improved as a result?)

The purpose of the project is to increase the visibility of the institution and provide greater access through the MCC website.

Who is on your team?

Mary Zorn, Director of Marketing and Communications; Terri Eades, Webmaster; Michael Shriver, IT

What progress has been made so far?

  • Initial work to prepare the web server was made
  • Technical issues have prevented the new platform and “behavior” software to be installed successfully
  • Mary contacted John Arenas (Lan Wrangler) as a consultant to help
  • Consultant worked with Michael in February and the issue has been resolved.
  • A website plan is in place, and a design shell is ready for review by the Integrated Marketing Committee

What have you learned about MCC in the process of doing the project?

We have learned that patience is essential to control frustration. We have also learned that the process requires a great degree of coordination among several people who have many responsibilities beyond one project. We are all hopeful we will have some resolution to our technical problems shortly so the rest of the website can be built upon a content management system.

What unexpected results or opportunities have appeared since work began on this project?

(Please see item #5) As director of the project I would say I have seen all sides of our personalities at one time or another in the process. We are somewhat frustrated but are learning to stay “cool.”

What else would you like us to know about the project?

  • The new web design will provide a new level of sophistication.
  • The website will be orderly and integrated for easier maintenance with a content management system.
  • The webmaster is intent on introducing features that are “Web 2.0”
  • The webmaster’s design skills and technology “savvy” make this project an exciting one!

A…QuIP of the Month:

“Give a person a fish and you feed them for a day; teach that person to use the Internet and they won't bother you for weeks” ~Author Unknown

Further Thoughts

“One of the Internet’s strengths is its ability to help consumers find the right needle in a digital haystack of data.” ~Jared Sandberg

"Consider a future device for individual use, which is a sort of mechanized private file and library. It needs a name, and, to coin one at random, "memex" will do. A memex is a device in which an individual stores all his books, records, and communications, and which is mechanized so that it may be consulted with exceeding speed and flexibility. It is an enlarged intimate supplement to his memory." ~ Vannevar Bush, As We May Think (link), 1945

An Interview with Terri Eades, Webmaster

By Jo Ann Kruglet

Since we are highlighting the AQIP project, “Website Enhancement” this month, I was interested in a conversation with our new Webmaster, Terri Eades. (Readers might recall that a piece of this project included the hiring of a full-time Webmaster.)

Tell me a little about your educational background and work experience, Terri.

“I received a BA from the University of Northern Colorado with an emphasis in computer art. I also have a Certificate in Digital Media Production from Leeward Community College in Hawaii. I did freelance website design for 11 years and then worked at Viaero as their web designer for a little over a year. I started working at MCC in October, 2008.” See Terri’s personal website at:

Since website design seems to be a priority AQIP project for us, what is the status of our new website?

“Well, first of all, I would like to let everyone know what work has been done on our existing site. Working closely with my supervisor, Mary Zorn, I updated information and deleted any incorrect statements to make sure that everything on the pages was accurate. I also upgraded several usability features.

Of course, the new website is much more exciting and challenging for me. We had some technology issues with the server up until two weeks ago, but those have been corrected with the help of a consultant. As of today, the new design is done, and I continue to work on the site customizing content management; inputting content; refining the new design; making sure that the infrastructure is solid.”

What is the proposed “live” date for the new site?

“The tentative date is early summer, 2009; however, if any staff member is interested in a preview, I can do that for them.”

How do you see MCC’s website as part of AQIP?

“It is a vital marketing tool. It will improve the quality of our institution by giving support and information to students. I see it as an extension of student services, here to support current students as well as recruiting new students. Right now, our site has good information, but it doesn’t sell. It needs to be engaging, interactive. People should come to our site and get an idea of who we are. Students want to be able to fill out forms, get around easily and quickly and be user-friendly.”

What have you learned about MCC and AQIP since your arrival?

“I have learned that it takes a village to do a website. Balancing the input of faculty, students, and staff is important. The website must be easy for faculty to update themselves. It requires a team effort for a quality website.”

How will you incorporate quality improvement (AQIP) into your job and the website itself?

“By keeping up with web culture, faculty input, listening to students, working closely with the Integrated Marketing Committee, and my own research.”

As a last question, what work do you plan to do on the Intranet?

“It will be consistent with the new website design. More information will be added, and I hope to organize the format even more.”

AQIP Links

Check out the Official AQIP web page here.
The AQIP Categories(see list on left side)
Principles of High Performance Organizations
AQIP's description of the Quality Checkup Visit