Area of Study

Computer Support Technician
This program prepares individuals for entry level positions in computer technology and prepares the student for the industry certification CompTIA A+.

Do you like working with technology and solving problems?

Are you passionate about technology and eager to embark on a rewarding career in the ever-evolving field of IT support? Look no further than the Computer Support Technician Program at MCC. Designed to equip you with the essential skills and knowledge needed to thrive in today’s digital landscape, our program offers comprehensive training and hands-on experience to prepare you for success in the dynamic world of technology support.

This program prepares you to take the CompTIA A+ exam which is the industry standard for establishing a career in IT.

What does a computer support technician do?

A computer technician diagnoses, repairs, and maintains computer systems and networks to ensure they operate smoothly and efficiently. They troubleshoot hardware and software issues, install and configure systems, and provide technical support to end-users, helping to keep businesses and individuals connected and productive in the digital age.

To excel as a computer support technician, several characteristics are essential:

  • Technical Aptitude
  • Problem-Solving Skills
  • Attention-to-Detail
  • Communication
  • Adaptability
  • Time Management
  • Ethical Standards
  • Continuous Learning

Interested in Computer Tech?

What Will You Learn?

Hardware

Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce

Operating Systems

Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS

Software Troubleshooting

Troubleshoot PC and mobile device issues including common OS, malware and security issues

Networking

Explain types of networks and connections including TCP/IP, WIFI and SOHO

Troubleshooting

Troubleshoot real-world device and network issues quickly and efficiently

Security

Identify and protect against security vulnerabilities for devices and their network connections

Mobile Devices

Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users

Virtualization & Cloud Computing

Compare and contrast cloud computing concepts and set up client-side virtualization

Operational Procedures

Follow best practices for safety, environmental impacts, and communication and professionalism 

This list of skills covered in the CompTIA A+ exam was taken from the CompTIA A+ website at https://www.comptia.org/certifications/a.

View the catalog for courses and program requirements.

Computer Support Technician

Careers & Salaries

Position Median
Computer Support Specialists $53,470