Area of Study
Computer Support Technician
Do you like working with technology and solving problems?
Are you passionate about technology and eager to embark on a rewarding career in the ever-evolving field of IT support? Look no further than the Computer Support Technician Program at MCC. Designed to equip you with the essential skills and knowledge needed to thrive in today’s digital landscape, our program offers comprehensive training and hands-on experience to prepare you for success in the dynamic world of technology support.
This program prepares you to take the CompTIA A+ exam, which is the industry standard for establishing a career in IT.
What does a computer support technician do?
A computer technician diagnoses, repairs, and maintains computer systems and networks to ensure they operate smoothly and efficiently. They troubleshoot hardware and software issues, install and configure systems, and provide technical support to end-users, helping to keep businesses and individuals connected and productive in the digital age.
To excel as a computer support technician, several characteristics are essential:
- Technical Aptitude
- Problem-Solving Skills
- Attention-to-Detail
- Communication
- Adaptability
- Time Management
- Ethical Standards
- Continuous Learning
Interested in Computer Tech?
What Will You Learn?
Hardware
Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce.
Operating Systems
Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
Software Troubleshooting
Troubleshoot PC and mobile device issues including common OS, malware and security issues.
Networking
Explain types of networks and connections including TCP/IP, WIFI and SOHO.
Troubleshooting
Troubleshoot real-world device and network issues quickly and efficiently.
Security
Identify and protect against security vulnerabilities for devices and their network connections.
Mobile Devices
Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users.
Virtualization & Cloud Computing
Compare and contrast cloud computing concepts and set up client-side virtualization.
Operational Procedures
Follow best practices for safety, environmental impacts, and communication and professionalism.
This list of skills covered in the CompTIA A+ exam was taken from the CompTIA A+ website at https://www.comptia.org/certifications/a.
View the catalog for courses and program requirements.
Computer Support Technician
Careers & Salaries
| Position | Median |
|---|---|
| Computer Support Specialists | $53,470 |
Meet the Faculty
Faculty
Kristopher Johnson, MCS, BSc, BBA
Kris joined the Computer Science Program at MCC in Fall 2024. Before entering academia, he held roles as a Senior Development Manager and Principal Engineer with Oracle Corporation and Sun Microsystems, where he began his career as a Graduate Intern while attending Colorado State University. Kris holds a Master of Computer Science, a Bachelor of Science in Computer Science, and a Bachelor of Science in Business Administration with a concentration in Information Systems, all from Colorado State University.
Kris resides in Morgan County, where he also owns and operates an IT company, Altitude Tech Solutions. In his free time, he enjoys outdoor activities such as backpacking, scuba diving, golfing, and exploring new destinations during his travels.